I have questions about my W-2 or other tax form
How can I get a copy of my W2?
Access www.mytaxform.com and provide the employer code (11116).
To print or download your W-2, visit www.mytaxform.com and log in using your previously created User ID and Password. If you have not previously logged in or have forgotten your login information, click on Register Now.
You will need to enter or verify your personal information so that the system can authenticate your identity. You will follow the steps to establish your identity.
NOTE: While authenticating your personal information, the system verifies identity using the most recent personal information on file in Workday, such as home address, phone number, and email address.
If you wish to request a paper copy to be emailed, postal mailed, or faxed, you can call Equifax at 1-888-481-5721 or 1-877-325-9239 (Lowe’s employer name/code is: 11116).
Monday – Friday 7:00 a.m. – 8:00 p.m. (Central) and Saturday 8:00 a.m. – 5:00 p.m. (Central).
I can’t log in or authenticate to access my W-2 online—what should I do?
The personal information on file must match the same information last shown in Workday to authenticate yourself.
As a former Lowe’s associate, you have access to Workday for 13 months, where you can review your personal information on file.
Access Workday and select Former Associate.
Under Your Top Apps – Click Personal Information, where you will find the option to view your last address, email address, and phone number on file as needed to authenticate.
Note: If you make edits to your personal information in Workday, allow 24-48 hours to update on the mytaxforms website. If you do not make changes, you will use the personal information already on file in Workday when authenticating.
How will my W-2 be delivered (mail or online), and can I change it?
Your W-2 delivery method depends on whether you consented to electronic delivery and when that consent was completed.
- If you consented to online delivery by January 7, 2026:
- Your W-2 will be available online beginning January 15, 2026. A paper copy will not be mailed.
- If you did not consent by January 7, 2026 (or did not consent at all):
- Your W-2 will be mailed to your home address on file by January 31, 2026. In addition, your W-2 will be available online beginning February 1, 2026.
- You may update your W-2 delivery preference in the system; however, changes made after January 7, 2026, will not impact the mailing of the 2025 W-2 and will apply to future tax years.
When will my 2025 W-2 be available?
If you consented to online delivery by January 7, 2026:
- Your W-2 will be available online beginning January 15, 2026. A paper copy will not be mailed.
Do I need to update my address to receive my W-2?
No. Former associates can access their W-2 online as of February 1, 2026.
How do I request a W-2 for a deceased associate?
W-2s for deceased associates will be mailed to the last known address on file.
I have not received my W-2. What should I do?
As of February 1, 2026, you can access your 2025 W-2 online. If you need assistance, see the question How can I get a copy of my W2?
If you wish to request a paper copy to be emailed, postal mailed, or faxed, you can call Equifax at 1-888-481-5721 or 1-877-325-9239 (Lowe’s employer name/code is: 11116).
Monday – Friday 7:00 a.m. – 8:00 p.m. (Central) and Saturday 8:00 a.m. – 5:00 p.m. (Central)
What should I do if my address in Workday was incorrect and my W-2 was mailed to the wrong address?
The mailed copy of the W-2 cannot be rerouted or remailed. Address corrections made after W-2 processing do not update previously mailed forms.
However, former associates can still access their W-2 electronically. Beginning February 1, 2026, the W-2 is available online through the W-2 portal, where it can be viewed, downloaded, and printed securely.
What should I do if I selected one delivery method but now want a different format? (for example, I chose mail but now want electronic delivery, or vice versa)
Delivery options had to be made by 11:59 p.m. Eastern on January 7, 2026.
You can change your delivery option for future tax seasons by navigating to myHR > My Pay > Quick Links > W-2 Tax Form.
- Select Menu on the left pane of the screen.
- Select My Account.
- Under Delivery Selections, you will see what your current delivery option is. If you wish to change the delivery option, you will click the box in the top right corner.
How do I print or view my W-2 tax form?
To print a copy, you will need to download the form, then right-click and select print. If you receive an error message, try using a different browser.
Once you are on the mytaxforms website:
- On the left-hand side, click MENU.
- Click Tax Forms. This will bring you to your current and historical W-2 and only historical 1095 Forms.
- Then check the box to the right of the year on the appropriate form to display the options available.
Do I need a 1095-C Form to file my federal taxes?
No. Form 1095-C is not required to file your federal tax return and is not used when filing.
It is provided for informational purposes only.
How do I request a copy of my 1095-C form?
Your current 1095-C will be available on January 31, 2026, through the Lowe’s Benefit Service Center website at www.mylowesbenefits.com and log in with your username and password. Once the form is available, click the 1095-C tile in the To-Do section.
Can I change my delivery method for my 2025 W-2?
No. Delivery options had to be made by 11:59 p.m. Eastern on January 7, 2026.
Who do I contact if I need a W-2 older than seven years?
You will need to reach out to the Internal Revenue Service (IRS) for a W-2 older than seven years.
My account is locked—how do I get it unlocked?
If your account at www.mytaxform.com is locked, complete the Inquiry Form to send a request to the Associate Care Center.
My name or Social Security number (SSN) is incorrect on the W-2 I received. Do I need a corrected form?
Yes, the name and SSN must match the associate’s Social Security card. If your name/ ssn is incorrect, complete the Inquiry Form to send a request to the Associate Care Center.
My address is incorrect on the W-2 I received. Do I need a corrected form?
No, an incorrect address will not affect your federal tax return, and you do not need a corrected W-2 for this reason alone.
Why does my Lowe’s W-2 only show the last four digits of my SSN?
For security and identity protection, Lowe’s masks Social Security numbers on employee copies of the W-2, so only the last four digits are visible. The full SSN is still reported to the IRS.
Why does my W-2 show little or no federal income tax withheld?
Federal income tax withholding is based on gross pay, pre-tax deductions, pay frequency, Form W-4 elections, and IRS Publication 15-T withholding tables. If taxable wages fall below IRS thresholds, withholding may correctly be $0.00.
Why do my earnings not match my W-2?
This is normal. Your payslip shows your year-to-date gross pay, which includes everything you earned before any deductions.
Your W-2, however, shows your taxable pay, which is the amount remaining after pre-tax deductions such as medical, dental, vision, Health Savings Account (HSA), Flexible Savings Account (FSA), or retirement contributions are taken out. Because the W-2 does not include income that was not taxed, the amounts will not match.
Why was federal tax withheld from my bonus or reward but not my regular paycheck?
Bonuses and rewards are considered supplemental wages and are federally taxed at a flat 22% rate as required by the IRS, regardless of Form W-4 elections.
How can I check that the correct amount of federal tax was withheld in 2025?
You may validate your federal tax withholding by reviewing IRS Publication 15-T for 2025. Compare your taxable wages per pay period (after pre-tax deductions), your filing status, and your pay frequency to the IRS wage bracket tables. Lowe’s payroll systems calculate withholding using these IRS-required tables.
Where can I find the IRS guidance used to calculate my withholding?
The official IRS guidance is available in IRS Publication 15-T (2025), Federal Income Tax Withholding Methods. Employees may review the publication here: https://www.irs.gov/pub/irs-pdf/p15t.pdf
Who is responsible for ensuring the correct amount of tax is withheld?
Employees are responsible for keeping their Form W-4 and personal information up to date. Payroll applies federal, state, and local tax rules based on the information provided.
What is the key takeaway about tax withholding?
Tax withholding is calculated per pay period based on where wages are earned and the associate’s information on file at the time of payment. Withholding does not automatically adjust retroactively.
Why did I only receive one W-2 even though I worked in more than one state?
You will only receive two W-2s if both states have state tax. State wages and taxes are reported in Boxes 15–20 of the W-2.
How does New York part-year resident taxation work?
New York taxes wages earned while you are a New York resident or while working in New York. If you move into or out of New York during the year, you are considered a part-year resident, and those wages must be reported.
Why are my state or local taxes incorrect if I did not update my home address in a timely manner?
State and local tax withholding is based on your home and work location information on file at the time wages are earned. Lowe’s is legally required to withhold taxes based on where wages are earned and the information available at that time.
Why do I have more than one W-2?
It is possible an associate may receive more than one W-2 depending on positions held over the course of the year. A simple transition from a store position to a corporate position within the same calendar year will result in multiple W-2s for an associate.
Another example would be a corporate position that has transitioned to a remote position within the same calendar year (typically for out-of-state workers), and the associate changes their home location.
If you have additional questions related to multiple W-2s, complete the Inquiry Form to send a request to the Associate Care Center.
Why is my final pay stub different from my W-2?
This is normal. Your pay slip shows your year-to-date gross pay, which is everything you earned before any deductions.
Your W-2 shows your taxable pay, which is what’s left after pre-tax deductions like medical, dental, vision, HSA, FSA, or retirement are taken out. Because the W-2 does not include money that was not taxed, the amounts will not match
I was paid disability pay during 2025. Is that reported on my W-2?
It depends on who paid the disability benefits.
- If your disability pay was issued through Lowe’s, those wages are included on your W-2, since they are considered taxable wages paid by the company.
- If your disability pay was issued through a state or local program, it is not included on your Lowe’s W-2.
- Exception – New Jersey: Disability pay issued through the New Jersey state plan is included on your W-2, per NJ reporting requirements.
If you received disability payments from both Lowe’s and a state program during 2025, only the Lowe’s-paid (and NJ state) amounts will appear on your W-2.
How do I receive a 1099 for a legal settlement?
If you have questions regarding a 1099 you received or need a 1099 issued, you should contact Lowe’s Finance Resource Center (FRC) at 1-336-658-2121, Option 1.
Where can I find the total cost for my healthcare insurance?
If you are trying to track the total cost of your health insurance (including what your employer pays), check box 12 on your W-2 for code DD. This code shows the combined amount of what you and your employer contributed.
Why did I not receive a 2025 W-2 if I worked in December 2025?
Earnings shown under YTD (Year to Date) Gross are based on the date the associate or former associate was paid, not the calendar year in which the hours were worked.
For example, if an associate last worked on December 30, 2025, but was paid for those hours on the January 9, 2026, paycheck, the earnings will be included in the 2026 YTD gross.
For tax purposes, these earnings will count toward 2026, even though the hours were worked in the prior calendar year.
Why did I receive a 2025 W2 if I did not work at Lowe’s during 2025?
You may receive a 2025 W-2 even if you did not actively work for Lowe’s during the year if you had taxable compensation paid or reported in 2025. Common reasons include:
- Employee Stock Purchase Plan (ESPP) shares
If you sold ESPP shares within two years of the purchase date, the discount or gain from the sale is considered taxable compensation. That taxable amount is reported on a W-2 for the year the sale occurred. - Restricted Stock Units (RSUs)
If restricted stock or stock awards vested in 2025, the value of the vested shares is considered taxable income and must be reported on a W-2, even if you were no longer employed at the time of vesting. - Legal settlement or retroactive payment
If you received a legal settlement, back pay, or other retroactive compensation in 2025, it is required to be reported on a W-2 for the year the payment was issued.
A W-2 reflects when taxable income was paid or recognized, not necessarily when active employment occurred.
I have pay-related questions.
I need to view, print, or email my payslips.
Two (2) no-reply emails were sent to your personal email address when you left Lowe’s.
Follow the Workday login instructions in these emails to access payslips for 13 months after your last day.
If you cannot find the emails, search lowes@myworkday.com in your email account.
To email one or more payslips to your personal email:
- From Workday, select Pay Hub from either the Top App section or the Menu icon in the top left corner.
- Select Payslip – Email/Subscribe under Suggested Links, select Payslip for Requested Period, select the desired payslip(s) from the dropdown, select Email Address, and click OK. You will receive a “Success” pop-up once complete.
How will I get my final paycheck?
If you’re enrolled in direct deposit, your final pay will deposit in the account on file in Workday (unless prohibited by state or local law). Otherwise, a paper check will be mailed to the home address on file.
- Existing payroll balances, including missed insurance premiums, will be taken out of your final paycheck per federal, state, and local law.
- To avoid delays, notify the Associate Care Center before closing any direct deposit accounts and make sure your address in Workday is correct.
How do I make changes to my bank information for final pay?
Complete the Inquiry Form to send a case to the Associate Care Center.
- Note: Be sure to include the bank account information you wish to update and a contact number you can be reached at for verification purposes.
How does the payout for unused, accrued Vacation/Holiday time work?
- Vacation time has no cash value and is not paid out at termination of employment, unless otherwise required by law.
- Applicable hours will be paid after the required vesting time of 180 days of regular active service, unless otherwise required by law.
- Negative vacation balances will be deducted from accrued floating holiday time, unless prohibited by law.
When will I receive payment for outstanding travel expenses?
Questions about Lowe’s employee expense reporting system can be directed to T&E@Lowes.com.
Where can I find help with lost wages or missing pay?
Contact your prior payroll administrator (the associate at your former location responsible for entering hours).
- If you need more help, send a case to the Associate Care Center by completing Inquiry Form.
I have a question about a severance agreement.
Complete the Inquiry Form to send a case to the Associate Care Center.
Am I eligible to receive bonuses after separating from Lowe’s?
No, you must be employed on the payout date of any bonus to get it.
Will I get performance incentives earned prior to my termination date?
Yes, if you were employed on the payout date or incentive eligibility date of any performance incentive.
Why is my temporary access to Workday important?
What’s so important about updating my information in Workday?
All communications to former associates use Workday contact information. Outdated or incorrect information can cause delays with final paychecks, tax forms, and other important information.
How do I access Workday as a former associate?
fter leaving Lowe’s, you will receive two (2) emails with temporary log in and password information for limited access to Workday, allowing you to update contact information and access paystubs.
- Download the Workday App OR
- Access https://wd5.myworkday.com/wday/authgwy/lowes/login.html and select Former Associate.
Note: If you can’t access Workday with this information, complete the Inquiry Form to send a case to the Associate Care Center.
How do I get and set up the Workday App on my mobile device?
- Download the Workday app from Google Play Store or Apple App Store.
- Click Log In.
- For Organization ID, type Lowes and click the blue arrow.
- Click Former Associate and log in using the information provided in your temporary access emails.
- Set up Touch ID, Face ID, or click Skip.
- Create a PIN or click Skip.
How do I update my home address, phone number or email address?
- Log in to Workday.
- Under Timely Suggestions, click Update Contact Info.
- Click the pencil icon for the contact information you need to update (home address, phone, or email).
- Click the pencil icon to edit the contact information.
- When finished, click Done in the upper right corner.
- Click Close in the upper left corner.
Note: **If you need to update additional contact information, repeat steps 3-6 for each type** - Once all necessary updates have been completed, click Submit at the bottom of the screen.
- A Success screen will pop up.
I have questions about insurance benefits coverage.
How can I get proof of benefits coverage?
Contact the Benefits Service Center at 1-833-877-1975 for proof of coverage assistance.
When does my medical, dental, or vision coverage end?
All insurance coverage ends on your termination date.
- As a former employee, you and insured dependents may extend medical, dental, and/or vision benefits under the Consolidated Omnibus Budget Reconciliation Act (COBRA). Simply fill out and return the form(s) included with your COBRA notification letter.
- About two (2) weeks after leaving Lowe’s, you’ll receive a letter at the home address on file in Workday notifying you of COBRA options. If you do not receive this letter within thirty (30) days, call the Benefits Service Center at 1-833-877-1975.
Note: If an employed associate passes away, dependents may extend benefits for the remaining Policy period.
What happens with my healthcare flexible spending account (FSA)?
Once terminated, you may use remaining FSA funds on services or goods purchased before termination—and contribute to your healthcare FSA through the current calendar year end under COBRA.
What happens with my life insurance?
You’ll have 31 days to port or convert your Basic Term Life Insurance, Supplemental Life Insurance, and/or Dependent Life Insurance to individual life policies, without evidence of insurability.
Note: Compare the cost of life insurance available locally with this conversion option.
For your dependents to port or convert policies, first port your coverage. The ported dependent coverage may not exceed more than 100% of your ported life insurance.
Contact The Hartford at 888-563-1124 for more information.
When do my voluntary benefits end (home/auto insurance, pre-paid legal, etc.)?
Most voluntary benefits end on your last day of employment. Contact MetLife at 1-800-438-6388 for information about how to continue these plans on an individual bases.
Note: Home/Auto Insurance, Pet Insurance, and Identity Theft plans will continue and you will be billed at your home address.
Can I still access Work/Life resources and the Employee Assistance Program (EAP)?
Yes. These services, provided by SupportLinc, will be available to you, your family, and household members for 180 days after your termination date. Contact a SupportLinc EAP counselor at 1-888-506-7008.
I have another question about benefits….
Contact the Benefits Service Center at 1-833-877-1975 for additional assistance with benefits questions.
Whom do I contact to get assistance with the Medicare form?
Contact the Benefits Service Center at 1-833-877-1975.
What do I need to do with my investment accounts?
What happens with my 401K?
Thirty days after you leave Lowe’s, you’ll get a letter at your home address with information on your 401K distribution options:
- Roll over to an IRA or an eligible employer’s plan
- Take your distribution in a lump sum. If you choose the lump sum option, 20% will be withheld for federal income taxes and additional state income taxes, if applicable.
Do I have to take a distribution of my 401K balance?
Distributions are based on the value of the funds or Lowe’s stock held in your account on the valuation day on which your distribution is processed (if placed and confirmed prior to the trade cut off).
- If the account balance is over $5,000 (excluding rollover contributions), you are not required to distribute your account until you reach age 70½.
- If the balance is less than or equal to $5,000, you must roll it over into another account or cash it out.
Do I keep stock purchased through the Employee Stock Purchase Plan (ESPP)?
Yes, shares purchased through the Employee Stock Purchase Plan are held in your account by E*Trade.
- Call E*TRADE at 1-800-838-0908
- Access your account at www.etrade.com
Note: You can’t use E*Trade Funds to buy additional shares of Lowe’s common stock.
Do I get a refund of the money contributed to ESPP since the last stock purchase date?
Yes, if you’re in the Employee Stock Purchase Plan, E*Trade will refund your current period contributions within two (2) pay periods after your termination.
How do I get verification of employment or work history?
I just need verbal verification of employment or to view my employment dates online.
Contact The Work Number® at one of the following options (Lowe’s employer code is 11116).
- www.theworknumber.com/verifier
- 1-800-367-2884 (interactive voice response system)
- 1-800-996-7566 (live customer service representative, available Monday-Friday, 8:00 am to 9:00 pm, Eastern Time)
I need an employment verification letter.
Visit https://employees.theworknumber.com. Log in or register to create a free account. Lowe’s employer code is 11116.
- For work history available at The Work Number, select Employment Data Report.
- For an employment or income verification letter, select Letters Center.
- To grant a verifier one-time access to your salary information, select Grant Access to Salary Info.
How do I request a copy of my personnel file?
Fill out the Inquiry Form to send a case to the Associate Care Center.
How do I confirm if I’m eligible for rehire with Lowe’s?
We can’t disclose any rehire eligibility details; but if you meet the minimum eligibility requirements for a position, we encourage you to apply.
Note: You can apply to any open position, and there’s no waiting period before you can re-apply.
I still have InVESTed points – what happens to them?
Do I lose InVESTed points?
No. You can access the Rewards Marketplace and redeem points until you exhaust your point balances.
How do I access InVESTed as a Former Associate?
Access InVESTed here.
- Click on the Former Associates link.
- Enter your Sales ID (making sure to enter any leading zeroes to make the Sales ID nine digits in length) and former Lowe’s email address.
- Enter a new email address and create a new password.
For help, email loweshelp@biworldwide.com.
How do I return company property?
What items must be returned to Lowe’s upon termination?
Turn these items in to your people leader on your last day of employment:
- Location keys
- Lowe’s Vests/Aprons
- Employee discount cards
- ID badges
- Parking tags
- Lowe’s provided credit cards (business, relocation, telephone, or other similar cards)
- Electronic devices (laptops, monitors, cell phones, tablets, docking stations, etc., along with applicable cords), and any other items issued by Lowe’s for business use.
I worked remotely – how do I return items and equipment to Lowe’s?
Coordinate return of company property with your leader.
An email will be sent to the personal email address on file in Workday. The email will contain a QR code and information for your nearest FedEx Office location. Take company items to the FedEx Office location and they will be packaged and shipped to Lowe’s.
Note: Company property is expected to be returned within 72 hours of receiving the email.
I have questions about Store Support Center (SSC) amenities.
How do I get a refund of dining balances (self-service vending and cafeteria zip-thru)?
- Self-service vending balances: call Canteen Vending at 1-800-747-8363
- Cafeteria zip-thru balances: email Eurest Cafeteria Zip-Thru Services at cateringatlowes@compass-usa.com.
Note: Include your contact information, forwarding mailing address, and your badge number if available.
How do I cancel my gym membership at The Workshop?
Call 1-704-757-2612 or email lowesfitness@teamcfw.com.
Can I keep my corporate cell phone number?
Yes. Email wirelessrequest@lowes.com within three (3) days of separation and ask to transfer the number liability.
Note: Include your name, Sales ID, and wireless number.
How do I get on campus to retrieve personal items?
Any personal items not removed by your last day of employment will be shipped to your home address on file in Workday.
How do I get items left at the dry cleaners?
ontact Pine Cleaners to request retrieval of clothing:
- Call 1-704-998-7586 or 1-704-992-1385
- Email customerservice@pinecleanersdelivery.com
I have another question…
How do I file for unemployment?
Please contact your local Unemployment Office for assistance.
How do I contact Associate Relations to report a workplace concern?
What should I do if I have a question about something not listed?
Fill out the Inquiry Form to send a case to the Associate Care Center.
I participate in a Lowe’s Education Program – what happens when I am no longer an active associate?
If you are currently enrolled in the Guild Tuition Assistance or Tuition-free education programs, you may continue your current course/class without interruption. If you are nearing completion of your academic program, you may work with your Guild coach and your learning institution to set up payment options for courses needed to complete that specific certificate or degree program.
If you are currently participating in the tuition reimbursement program, only expenses submitted for reimbursement while actively employed will be eligible for reimbursement. Any expenses submitted after termination do not qualify.